Chennai, Dec 2023:In line with its customer-centric approach, Toyota Kirloskar Motor (TKM) instated special support measures for itsaffected customers in the cycloneimpacted areasof Chennai and Andhra Pradesh(includes Nellore, Tirupati, Ongole, Vijayawada, Rajahmundry, Kakinada& Guntur). TKM in association with its dealer partners set-up special emergency helpline numbers and designated personnel for extending immediate assistance to customers in need.In addition, Toyota Tsusho Insurance Broker India Private Limited (TTIBI) has been actively involved in communicating essential information to customers regarding the precautions to be taken and guidelines for their vehicle handling during the flood situations.
Despite adverse weather conditions, TKM demonstrates resilience in maintaining operational efficiency throughits dealer outlets actively serving customers, with extended operating hours to better accommodate the emergency vehicle servicing during this difficult period. In addition, TKM’s dealer outlets are going extra mile by facilitating the customers’vehicle pickup and drop servicesat their doorsteps. For this purpose, specially equipped Hilux vehicles are being utilised for rescue and movement of the submerged cars to Toyota dealer outlets for further repair and servicing. The Toyota dealer’ssenior leadership teams, along with skilled technicians, are actively present on-ground at the respective service workshops underscoring their commitment to providing immediate and effective support to the valued Toyota customers. In these challenging times, TKM stands in solidarity with the affected communities.
Mr. Takashi Takamiya, Vice President of Strategic Business Unit (South zone) at Toyota Kirloskar Motor said, “Through these challenging times, we remaincommitted to the safety and well-being of our customers and their families, ensuring utmost care with necessary customer service supports in the cyclone affected regions.We are takingresolute measures to minimize anyinconvenience to ourcustomers, arising due to the flood situation. Apart from dedicated customer helpline services, affected car rescue operations are also being provided with the support of specially equipped Hilux vehicles”.
TKM will continue to monitor the situation closely, adapting necessary support initiatives to prevent any inconvenience and prioritising the safety of the customers and the community.